Shipping & Returns
Q: Where are you shipping from?
A: I ship from my studio in Lehigh Valley, Pennsylvania
Q: How quickly will my order ship?
A: As all jewelry, except those marked In Stock, is made to order, engraved pieces can take up to 10 business days to ship. Custom rings and cut pieces are cut to order and may take up to 15 business days. This is especially true during holiday seasons.
Q: Is it possible to RUSH my order?
A: Yes! When available, for a fee of $15, we will move your order to the front of the line and engrave and ship within 2 business days. This does not impact the # of shipping days as once it is delivered to USPS, shipping time is not within our control. You can purchase RUSH Shipping HERE (click link).
Q: What shipping options are available?
A: The following shipping options are available:
USPS Priority, $6
Expected Arrival: 1-3 business days from date of shipment (does not include time to process and engrave orders.)
Includes insurance up to $100
USPS Priority Express, $21.95
Expected Arrival: 1-2 business days from date of shipment (does not include time to process and engrave orders.)
Includes insurance up to $100
USPS International Priority, Price Calculated At Checkout
Expected Arrival: 6-10 business days from date of shipment (does not include time to process and engrave orders.)
USPS International Priority Express, Price Calculated At Checkout
Expected Arrival: 3-5 business days from date of shipment (does not include time to process and engrave orders.)
Regarding International, please understand that while we follow all protocol to ensure that your package does not get held in customs unnecessarily, we have no control over it once delivered to the post office.
Import duties, taxes & custom fees are not included in the shipping charges and are the sole responsibility of the buyer. These charges are normally collected by the shipping company. Please be aware if you refuse a shipment from ESD, you are responsible for the original shipping charges and any incurred import fees or taxes. This amount will be deducted from your merchandise refund
Once your package leaves the United States, it can only be tracked electronically on the USPS website for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland. For all other countries, you will need to contact your local post office to track your package once it enters your Country.
Q: Will I know when my order ships?
A: Yes, of course! You will receive automated emails when your order has been completed and is awaiting shipment, and when your order is on it's way. Once shipped, your email will include tracking information.
Q: My package is delayed or lost, what do I do?
A: Please understand that once I deliver your package to USPS, I have no control over it. If your package appears to be delayed, please contact USPS with your tracking information.
If your package is confirmed to be lost and you selected a shipping option that includes insurance, please contact email@example.com with your order information and we will replace your order for you.
Q: Do you accept returns or exchanges?
A: I do not accept returns on personalized or custom items. Please be sure to read the detailed description of the item you are purchasing as it gives information about the types of pieces I create and what you can expect. Unless I make an error such as wrong spelling or incorrect items, there are no refunds.
For all other items, I accept returns or exchanges of unworn pieces within 7 days of receipt. If you are not satisfied with your purchase, please email firstname.lastname@example.org for a return authorization and be sure to include the reason for your return.
Shipping charges cannot be refunded. Returns must be in unused condition, in the state you received them, in the original box. The customer is responsible for return shipping charges.
Although I inspect all jewelry for defects and damage prior to shipment, it is the buyers’ responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to buyers' negligence will not be accepted for refund. Any return or exchange that does not meet the above criteria will be sent back to the customer, as I do not sell used merchandise.
Q: My jewelry broke. Can I return it to have it repaired?
A: All ESD products are guaranteed for normal wear for up to 60 days.
If your jewelry breaks due to defect, please contact us at email@example.com and let us know how it broke so that we can resolve by either repairing or replacing.
If your jewelry broke due to reason other than defect (example: it was caught in your zipper, your child yanked it off your neck), it is not covered under the warranty. We can then review repair at a minimum cost or replacement at your expense.
After 60 days, jewelry is no longer covered for normal care. We'd be happy to discuss repairing or replacing for a charge. Please note, we do not repair chains after 60 days.
Q: My item was received but was lost or stolen once received. What can I do?
A: I'm sorry but I am not responsible for any items lost or stolen once confirmed received.
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