Frequently Asked Questions

Materials

Q: What materials do you use?
A: Most of Erica’s designs are in sterling silver or gold fill unless otherwise noted. All gemstones are genuine precious or semi-precious stones.

Q: What is gold fill?
A: Gold fill is an actual layer of gold which is pressure bonded to another metal. It is not gold plated and contains more gold than gold plated. Gold fill does not rub off or turn colors and can be worn by anyone who can wear gold without worry of allergic reaction. It will last as long as 14kt gold.

Q: Is 14kt gold available?
A: Absolutely! Erica would be happy to create select designs in 14kt gold as a custom order. Please contact us if you are interested in beginning this design process. Pricing is based on current market value of gold as well as design details.

Care Instructions

The best way to preserve the luster of your jewelry is to store it in a cloth jewelry pag or plastic bag. We do not recommend swimming in the jewelry. Avoid contact with lotion, chemicals, etc.

Q: How do I care for my sterling silver jewelry?
A: Over time, any sterling silver jewelry exposed to air will tarnish. Comprised of 92.5% silver and 7.5% other metals, it’s the other metals, typically copper, that make sterling silver tarnish. The copper reacts to moisture and sulfur in the air, causing the tarnish. Silver tarnishes faster in areas with high humidity and air pollution and when it comes into contact with agents such as skin creams, perfume, sulphur, salty air, hairspray, chlorine and acidic skin ph. The amount of oxidation (tarnish) that occurs is dependent on the skin and care habits of the wearer. Tarnishing is not a manufacturing fault and we take great care to thoroughly clean all pieces before shipping to ensure that. Tarnishing sterling silver may take from 2 months to 3 years. It all depends on your environment and the way you take care of your sterling silver jewelry.

The easiest way to clean smooth or polished silver is with a clean soft cloth. Silver is a very soft metal so never use a tissue to polish as it can leave tiny scratches on the surface. A 100% cotton cloth or flannel cloth is recommend. To lightly clean brushed sterling silver pieces, scrub gently with a toothbrush dipped in a little baking soda and water, rinse, and blot dry with a soft towel or cloth.

For heavier tarnishing, clean your jewelry using a small amount of SILVER jewelry cleaner on a soft cloth, gently rub the silver several times. Then rinse the silver thoroughly in warm water and carefully dry. This will remove the tarnish and dullness, keeping your sterling silver like new.  Or, you can create DIY silver cleaner. Mix a paste of three parts baking soda to one part water. Wet the silver and apply the cleaner with a soft, lint-free cloth (not paper towels). Work the paste into the crevices, turning the cloth as it gets gray. Rinse and buff dry. 

You can also prevent tarnish by storing your jewelry when you aren’t wearing it to protect it from air and light. Chlorine can damage sterling silver so don’t forget to remove when swimming.

We hope this helps! If not, do not hesitate to reach out for more help. 

Q: How do I care for my gold fill jewelry?
A: To clean gold filled jewelry, simply use a 100% cotton cloth or flannel cloth and gently polish the surface.

Payment

Q: What forms of payment do you accept?
A: We gladly accept Visa, MasterCard, Discover, or American Express for all orders.

Q: Is it safe to use my credit card on your site?
A: Absolutely! We use a 128 bit SSL (Secure Socket Layer) certificate to ensure all transactions are securely processed.

Shipping & Returns

Q. Where are you shipping from?
A. We ship from our studio near Charlotte, North Carolina.

Q. How quickly will my order ship?
A. Because all of Erica Sara’s jewelry (except those marked In Stock) is made to order, orders can take up to 2 weeks to ship.

Q. Is it possible to RUSH my order?
A. Yes! See shipping options in the next question for more info.

Q. What shipping options are available?
A. The following domestic shipping options are available:

  • USPS Priority, $6
    Production time: Up to 2 weeks
    Expected delivery after production: 3–4 business days
  • USPS Priority Express, $24
    Production time: Up to 2 weeks
    Expected delivery after production: 1–2 business days
  • USPS Priority Express + Rush Production, $44
    Production time: Up to 3 business days
    Expected delivery after production: 1–2 business days

Q. Do you ship internationally?
A. We do! International shipping costs are based on quotes from USPS for their Priority Mail or Priority Mail Express service. Rush Production may also be requested.

Please understand that while we follow protocol to ensure that your package does not get held in customs unnecessarily, we have no control over it once it’s delivered to the post office.

Import duties, taxes and custom fees are not included in the shipping charges and are the sole responsibility of the customer. These charges are normally collected by the shipping company. Please be aware if you refuse a shipment from ESD, you are responsible for the original shipping charges and any incurred import fees or taxes. This amount will be deducted from your merchandise refund.

Once your package leaves the United States, it can only be tracked electronically on the USPS website for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, and Switzerland. For all other countries, you will need to contact your local post office to track your package once it enters your country.

Q: Are shipments insured?
A: Yes, all shipments are insured for up to $100 by USPS. To purchase more insurance please contact us.

Q. Will I know when my order ships?
A. Yes, of course. You will receive automated emails when your order has been completed and is awaiting shipment, and when your order is on it’s way. Once shipped, your email will include tracking information.

Q: My package is delayed or lost, what do I do?
A: Please understand that once we deliver your package to USPS, we have no control over it. If your package appears to be delayed, please contact USPS with your tracking information. If your package is confirmed to be lost and you selected a shipping option that includes insurance, please contact us with your order information and we will replace your order for you.

Q: Do you accept returns or exchanges?
A: We do not accept returns on personalized or custom items. Please be sure to read the detailed description of the item you are purchasing as it gives information about the types of pieces we create and what you can expect.

For all other items, we accept returns or exchanges of unworn pieces within 7 days of receipt. If you are not satisfied with your purchase, please contact us for a return authorization and be sure to include the reason for your return.

WHAT IS YOUR RETURN POLICY?

Due to its custom nature, personalized styles cannot be returned and are final sale (even if it has been ordered blank/no engraving).

If a ring or bracelet does not fit correctly, we are happy to exchange it for the same style in the correct size within 7 days of receipt. Please note that there is a 15% restocking fee for any style that is being exchanged, as well as all applicable shipping fees.

Shipping charges cannot be refunded. Returns must be in unused condition, in the state you received them, in the original box. The customer is responsible for return shipping charges.

Q: What if there is an error or defect with my piece?
A: If there is an error with your order, and the error was created by Erica Sara Designs, we are happy to remake your piece. We must be notified via email at our contact form within seven days of delivery and the original piece must be returned so that we can verify the error.

Q. What is your product warranty and repair policy?
A. Quality and craftsmanship is my utmost concern. However, please understand that jewelry is delicate by nature. Every Erica Sara Designs piece comes with a 6 month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear, such as surface scratches. The warranty also does not cover damage deemed to be caused by misuse (examples: it was caught in your zipper, your child yanked it off your neck). Repairs that are needed after the 6 month warranty expires or that are deemed to be caused by misuse will incur a repair charge at the customer’s expense as well as shipping charges.

Q. My item was received but was lost or stolen once received. What can I do?
A. We’re sorry but we are not responsible for any items lost or stolen once they’re received.