Returns & Exchanges

Returns & Exchanges

Q: Do you accept returns or exchanges?
A: Due to their custom nature, personalized and custom styles cannot be returned and are FINAL SALE (even if it has been ordered blank/no engraving). Please be sure to read the detailed description of the item you are purchasing as it gives you information about the types of pieces we create and what you can expect.

For all other items, we accept returns or exchanges of unworn pieces within 10 days of receipt. If you are not satisfied with your purchase, please contact us for a return authorization and be sure to include the reason for your return.

Please note that original shipping fees are non-refundable. Returns must be in unworn condition, in the state you received them, in the original box. The customer is responsible for return shipping charges.

Q: What if I ordered the wrong size or entered the wrong engraving?

A. If a personalized or custom ring or bracelet size does not fit correctly, or if the jewelry was ordered with incorrect engraving, we are happy to exchange it for the same style in the correct size/correct engraving within 10 days of receipt. Please note that there is a 15% restocking fee for any personalized or custom style that are being exchanged or modified, as well as all applicable shipping fees. 

Please note that original shipping fees are non-refundable. The customer is responsible for return shipping charges.

Q: What if there is an error or defect with my piece?
A: If there is an error with your order, and the error was created by Erica Sara Designs, we are happy to remake your piece. We must be notified via email at our contact form within seven days of delivery and the original piece must be returned so that we can verify the error. In these cases, we will supply you with a prepaid shipping label to return the piece.

Q. What is your product warranty and repair policy?
A. Quality and craftsmanship is my utmost concern. However, please understand that jewelry is delicate by nature. Every Erica Sara Designs piece comes with a 6 month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear, such as surface scratches. The warranty also does not cover damage deemed to be caused by misuse (examples: it was caught in your zipper, your child yanked it off your neck). Repairs that are needed after the 6 month warranty expires or that are deemed to be caused by misuse will incur a repair charge at the customer’s expense as well as shipping charges.