Shipping & Returns
Q: Where are you shipping from?
A: I ship from my studio in Lehigh Valley, Pennsylvania
Q: How quickly will my order ship?
A: As all jewelry, except those marked In Stock, is made to order, engraved pieces can take up to 10 business days to ship. Custom rings and cut pieces are cut to order and may take up to 15 business days. This is especially true during holiday seasons.
Q: Is it possible to RUSH my order?
A: Yes! When available, for a fee of $15, we will move your order to the front of the line and engrave and ship within 2 business days. This does not impact the # of shipping days as once it is delivered to USPS, shipping time is not within our control. You can purchase RUSH Shipping HERE (click link).
Q: What shipping options are available?
A: The following shipping options are available:
USPS Priority, $6
Expected Arrival: 1-3 business days from date of shipment (does not include time to process and engrave orders.)
Includes insurance up to $100
USPS Priority Express, $21.95
Expected Arrival: 1-2 business days from date of shipment (does not include time to process and engrave orders.)
Includes insurance up to $100
USPS International Priority, Price Calculated At Checkout
Expected Arrival: 6-10 business days from date of shipment (does not include time to process and engrave orders.)
USPS International Priority Express, Price Calculated At Checkout
Expected Arrival: 3-5 business days from date of shipment (does not include time to process and engrave orders.)
Regarding International, please understand that while we follow all protocol to ensure that your package does not get held in customs unnecessarily, we have no control over it once delivered to the post office.
Import duties, taxes & custom fees are not included in the shipping charges and are the sole responsibility of the buyer. These charges are normally collected by the shipping company. Please be aware if you refuse a shipment from ESD, you are responsible for the original shipping charges and any incurred import fees or taxes. This amount will be deducted from your merchandise refund
Once your package leaves the United States, it can only be tracked electronically on the USPS website for the following countries: Australia, Belgium, Brazil, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Great Britain, Hungary, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Switzerland. For all other countries, you will need to contact your local post office to track your package once it enters your Country.
Q: Will I know when my order ships?
A: Yes, of course! You will receive automated emails when your order has been completed and is awaiting shipment, and when your order is on it's way. Once shipped, your email will include tracking information.
Q: My package is delayed or lost, what do I do?
A: Please understand that once I deliver your package to USPS, I have no control over it. If your package appears to be delayed, please contact USPS with your tracking information.
If your package is confirmed to be lost and you selected a shipping option that includes insurance, please contact firstname.lastname@example.org with your order information and we will replace your order for you.
Q: Do you accept returns or exchanges?
A: I do not accept returns on personalized or custom items. Please be sure to read the detailed description of the item you are purchasing as it gives information about the types of pieces I create and what you can expect.
For all other items, I accept returns or exchanges of unworn pieces within 7 days of receipt. If you are not satisfied with your purchase, please email email@example.com for a return authorization and be sure to include the reason for your return.
Shipping charges cannot be refunded. Returns must be in unused condition, in the state you received them, in the original box. The customer is responsible for return shipping charges.
Q: What if there is an error or defect with my piece?
A: If there is an error with your order, and the error was created by Erica Sara Designs, I am happy to remake your piece. I must be notified via email at firstname.lastname@example.org within seven days of delivery and the original piece must be returned so that I can verify the error.
Q: What is your product warranty and repair policy?
A: Quality and craftsmanship is my utmost concern. However, please understand that jewelry is delicate by nature. Every Erica Sara piece comes with a 6-month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear, such as surface scratches. The warranty also does not cover damage deemed to be caused by misuse (example: it was caught in your zipper, your child yanked it off your neck). Repairs that are needed after the 6-month warranty expires or that are deemed to be caused by misuse will incur a repair charge at the customer’s expense, as well as shipping charges.
Q: My item was received but was lost or stolen once received. What can I do?
A: I'm sorry but I am not responsible for any items lost or stolen once confirmed received.
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