Making It Right

As a small, family-run business, nothing matters more to us than our customers—you. Every order that comes through isn’t just a name on a packing slip. It’s a story, a moment, a memory in the making. And we do everything we can to honor that.

Last week, a customer placed a rush order for a special piece—a Boston Marathon gift meant to be given by a grandmother to her granddaughter before she returned home. We worked quickly and shipped it out the next day. I personally handed it to USPS and marked it off our meticulous shipping list, like we do for every order.

But during our daily shipping check, I noticed something was off. The tracking hadn’t updated. I dug in and discovered that although USPS had the package, it was never scanned in—and essentially, it was lost.

We didn’t wait. We immediately reached out to the customer to let them know we were on it. When he told us why the order was rushed, I knew we couldn’t take any chances.

Within an hour, I had remade the piece, packed it up, and rushed it to the post office again—this time shipping it overnight. Because moments like this matter. Because that memory—of a grandmother handing her granddaughter a gift to celebrate an incredible achievement—deserved to happen.

This is why we do what we do. Not just to make jewelry, but to be part of your moments, your milestones, your memories. Thank you for trusting us with them. 💛

”The necklace just arrived today and it looks great. Thank you so much for getting this to us in time. It really was a great accomplishment and memorable event for our niece. ... Your work is high quality and your customer service is even above that!”

✨ If you’ve got a special moment coming up—or want to create a piece to remember one—we’re here for you. Visit our site to explore our made-to-order designs or reach out if you need something custom. We’d love to help bring your story to life. ✨