Refund policy

Q: Do you accept returns or exchanges?

A: Due to their custom nature, personalized designs, special orders, and custom styles are final sale and cannot be returned or refunded (even if they have been ordered blank and/or with no engraving). Please be sure to read the detailed description of the item before purchasing, as it gives information about the types of pieces we create and what you can expect.

For all other items, we accept returns or exchanges of unworn pieces within 10 days of receipt. If you are not satisfied with your purchase, please contact us for a return authorization. Please note that original shipping fees are non-refundable. Returns must be in unworn condition, in the state you received them, in the original box. The customer is responsible for return shipping charges.

Q: What if I ordered the wrong size or entered the wrong engraving?

A: Personalized and custom pieces, including sized rings and bracelets, are handcrafted specifically for each customer. For this reason, all personalized and custom items are final sale and cannot be returned or refunded. This includes orders placed with incorrect sizing or engraving details.

To help ensure your piece is exactly right, we provide multiple reminders throughout the ordering process to review and confirm all sizing and personalization details before purchase. We appreciate your understanding and encourage you to double check all details at checkout so we can create a piece you’ll love and wear for years to come.

Q: What if there is an error or defect with my piece?

A: If there is an error with your order, and the error was created by Erica Sara Designs, we’ll gladly remake your piece. We must be notified via email or our our contact form within seven days of delivery and the original piece must be returned so that we can verify the error. In these cases, we will supply you with a prepaid shipping label to return the piece.

Q: What is your product warranty and repair policy?

A: Quality and craftsmanship is our utmost concern. However, please understand that jewelry is delicate by nature. Every Erica Sara Designs piece comes with a 6 month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear, such as surface scratches. The warranty also does not cover damage deemed to be caused by misuse (examples: it was caught in your zipper, your child yanked it off your neck). Repairs that are needed after the 6 month warranty expires or that are deemed to be caused by misuse will incur a repair charge at the customer’s expense as well as shipping charges.

Q: My item was received but was lost or stolen once received. What can I do?

A: We’re sorry but we are not responsible for any items lost or stolen once they’re received.